Heirloom Adventures — Travel Planning Terms & Conditions

Effective Date: January 8, 2026
Last Updated: January 8, 2026

These Travel Planning Terms & Conditions (“Terms”) apply to all clients who engage Heirloom Adventures LLC (“Heirloom Adventures,” “we,” “us,” or “our”) for travel planning services. By completing the Client Acceptance Form, paying a planning fee, requesting services, or authorizing bookings, you (“Client,” “you,” or “your”) acknowledge that you have read, understand, and agree to be bound by these Terms.


1. Scope of Services

Client understands and agrees that Company acts solely as a booking agent for disclosed principal suppliers (e.g. travel service providers), including, but not necessarily limited to, tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation companies, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other travel-related services (“Supplier(s)”), and that Company is not the source or provider of the travel-related services.

Client warrants that they are at least eighteen (18) years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Company. Client agrees to be financially responsible for all of the travel bookings made by Company on behalf of Client and any member of Client’s traveling party, and warrants that all information supplied by Client to Company on behalf of themselves, members of their household, members of their traveling party, or others for whom Client is authorized to transact business with Company is true and accurate.   

The following travel advisor services shall be provided to Client by Company, as necessary (“Package”):

• Travel proposal(s) and/or quotes 
• Flight reservations
• Accommodations bookings
• Transportation (i.e. car rental/transfers/tours)
• Electronic and PDF itinerary creation (“Itinerary”), including, but not necessarily limited to:
• Restaurant suggestions (reservation booking/confirmation is available upon request)
• Application access via phone
• Booking confirmation uploads
• Tour and activities bookings
• Receipts of travel costs 

3. Credit Card Authorization & Chargebacks

You understand and agree to maintain a valid credit card on file with Heirloom Adventures by submitting a credit card authorization form and/or providing payment authorization through Heirloom Adventures’ secure payment system(s). You authorize Heirloom Adventures to use your credit card to:
 1. purchase travel-related products, services, and offerings from Suppliers on your behalf, including any fees, duties, taxes, and assessments arising out of your travel bookings through Heirloom Adventures;
 2. charge any rescheduling or cancellation fees charged by Heirloom Adventures and/or Supplier(s), as outlined in Section 4; and
 3. charge any post-purchase price increases, taxes, or Supplier-imposed adjustments, as outlined in Section 8.

You acknowledge and agree that your electronic approval, payment submission, written confirmation, or signed authorization constitutes your permission to process charges under these Terms & Conditions.

EXCEPT IN CASES OF FRAUD, YOU AGREE NOT TO DISPUTE CHARGES WITH YOUR BANK(S) OR CREDIT CARD COMPANY(IES) IN ORDER TO AVOID OR OVERRIDE THE BOOKING TERMS AND CONDITIONS OF HEIRLOOM ADVENTURES OR ANY OF ITS SUPPLIER(S), INCLUDING THOSE RELATED TO CANCELLATIONS AND RESCHEDULINGS, ITINERARY CHANGES, OTHER ARRANGEMENTS, OR FOR OTHER CIRCUMSTANCES BEYOND THE CONTROL OF HEIRLOOM ADVENTURES OR ITS SUPPLIER(S). IF YOU INITIATE A CHARGEBACK, REVERSAL, OR RECOLLECTION OF A PREVIOUSLY AUTHORIZED PAYMENT, HEIRLOOM ADVENTURES RESERVES THE RIGHT TO DISPUTE THE CHARGEBACK, REVERSAL, OR RECOLLECTION AND TO RECOVER ANY AND ALL ADDITIONAL COSTS, FEES, OR EXPENSES RESULTING FROM THAT ACTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.

All payments for travel are due prior to departure in accordance with each Supplier’s terms and conditions. You understand that failure to make final payment, or any violation of a Supplier’s terms and conditions, may result in: cancellation of reservation(s); denial of access to flights, tours, hotels, cruises, or other travel-related services; and/or forfeiture of any monies already paid toward travel-related reservations.

4. Cancellations & Reschedulings

All cancellation and rescheduling requests must be submitted to Heirloom Adventures in writing, in accordance with the Notice provision in Section 34. A cancellation or rescheduling request is not effective unless and until it is acknowledged and confirmed in writing by Heirloom Adventures. If you cancel or reschedule any portion of a confirmed itinerary, booking, or travel arrangement, you understand and agree that you will be subject to cancellation and rescheduling penalties and fees imposed by Heirloom Adventures and/or applicable Supplier(s).

Heirloom Adventures’ cancellation fee is $500.00 per cancellation, and Heirloom Adventures’ rescheduling fee is $500.00 per reschedule. You understand and agree that each Supplier maintains its own cancellation and rescheduling fees and policies, and that some Suppliers maintain a NO REFUND policy once a booking is made and/or a deposit is paid.

All cancellation and rescheduling fees will be charged to your authorized credit card on file and/or deducted from Supplier refunds, if applicable.

5. Products & Suppliers

Heirloom Adventures sells and arranges a variety of travel-related products, services, and offerings provided by third-party suppliers (“Suppliers”). Each Supplier has its own terms and conditions that apply to your travel arrangements. You understand and agree that it is your responsibility to read, acknowledge, accept, and comply with all Supplier terms and conditions.

Heirloom Adventures acts only as an agent on your behalf in all matters related to tours, activities, cruises, hotels, meals, and other travel-related services, including transportation by air, motor coach, rail, car, boat, or any other means. You understand that Heirloom Adventures does not own, operate, manage, or control any Supplier and is not responsible for the acts, omissions, or performance of any Supplier.

You understand and agree that you will enter into separate contracts directly with each Supplier in connection with the travel-related products, services, and offerings arranged by Heirloom Adventures. Supplier terms may include restrictions, limitations, cancellation policies, rescheduling rules, and refund conditions that are outside of Heirloom Adventures’ control.

You understand and agree that it is your responsibility to review each Supplier’s terms and conditions to understand the Supplier’s rights to substitute hotels, alter itineraries, withdraw tours or activities, and/or make adjustments due to unforeseen circumstances.

By authorizing Heirloom Adventures to book travel and/or travel-related services on your behalf, you acknowledge and agree that you accept the applicable Supplier terms and conditions, including any cancellation policies, refund rules, limitations of liability, and other Supplier-imposed restrictions.

6. Booking & Reservations Vouchers

When you purchase travel-related products, services, and offerings through Heirloom Adventures, you understand and agree that Heirloom Adventures may present you with a proposed set of travel arrangements and services based on your preferences, trip scope, and selected planning service level. By signing the Client Acceptance Form and paying the Planning Fee in full, you understand and agree that you are authorizing Heirloom Adventures to begin itinerary creation and booking coordination services in connection with your travel plans.

The terms of your travel arrangements (including price, availability, and travel dates) are not guaranteed until a contract is formed between you and the applicable Supplier(s) and a ticket and/or reservation voucher has been confirmed and issued by the Supplier(s). In some cases, contracts may be formed with multiple Suppliers, and confirmation is not complete until all applicable tickets and/or reservation vouchers have been issued.

You understand that certain bookings may require deposits and/or full payment to secure reservations, and once paid, all reservations are subject to Supplier terms and conditions, including cancellation, rescheduling, and refund policies.

Once confirmed by a Supplier, tickets and/or reservation vouchers will be issued and delivered to you by Heirloom Adventures via email and/or included in your itinerary and/or travel documents. Your contract with each Supplier relates only to the specific items confirmed by email and/or itinerary with ticket and/or reservation numbers.

Heirloom Adventures is not required to provide an itemized breakdown of pricing within the itinerary; however, Heirloom Adventures will retain receipts and confirmation documentation for your records. All reservations listed in the itinerary will be fulfilled on the date(s) set out in the applicable ticket and/or reservation voucher, unless otherwise explicitly stated in the itinerary.

Heirloom Adventures is not liable or responsible for any travel-related arrangements made independently of Heirloom Adventures. We assume no responsibility for costs or fees you incur for independent travel-related arrangements not booked through Heirloom Adventures, including, but not limited to, flights, hotel accommodations, transportation, tours/activities/excursions, and charges related to travel protection.

You understand and agree that prices, availability, and travel terms are not guaranteed until confirmed in writing by the applicable Supplier(s) and paid in full (or as otherwise required by the Supplier). Heirloom Adventures is not responsible for price changes or loss of availability that occur prior to confirmation and payment.

7. Itinerary Prices and Fees
 
Prices quoted by Company within Itinerary are subject to the following conditions:

       Prices quoted include taxes and fees. However, the final price is subject to change without notice until full payment is received.
       Prices quoted are in United States Dollars (USD), unless unavailable from a Supplier or otherwise indicated. 
        Airline rules and fees for cancellations, changes, and rebooking are subject to the individual terms and conditions imposed by each airline carrier.
        Hotel accommodations are based on Run of House (ROH) double occupancy, unless otherwise indicated.
        All airline tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied            due to additional costs imposed by Supplier(s) or government(s). 
         Airlines may charge seat assignment fees, which are not the responsibility of Company. All seat selection costs are Client’s responsibility. 
         A Supplier may charge a conversion rate fee on the final purchase price. All conversion rate fees are Client’s responsibility.
         Additional checked or carry-on luggage fees are not included in the airfare price quoted in the Itinerary, and are subject to the conditions set forth in           
         Section 11.4. 


8. Post-Purchase Price Increases

You may be charged additional sums by Heirloom Adventures to offset increased costs including, but not necessarily limited to, increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets, or any combination thereof. Such increases may apply even after reservations are confirmed and/or tickets are issued. You understand and agree to any such post-purchase price increases charged by Heirloom Adventures and authorize Heirloom Adventures to charge your authorized credit card on file for such additional amounts.

Heirloom Adventures will provide notice of any post-purchase price increases at least three (3) business days before charging your authorized credit card on file, in accordance with the Notice provision in these Terms & Conditions.

9. Authorization to Use, and Warranty of, Personal Information

BY ENGAGING HEIRLOOM ADVENTURES’ TRAVEL PLANNING SERVICES (INCLUDING BY SIGNING THE CLIENT ACCEPTANCE FORM, PAYING THE PLANNING FEE, AND/OR REQUESTING TRAVEL ADVISOR SERVICES), YOU AUTHORIZE HEIRLOOM ADVENTURES TO OBTAIN YOUR PERSONAL, PRIVATE, AND PERSONALLY IDENTIFIABLE INFORMATION AND/OR TO PROVIDE YOUR PERSONAL, PRIVATE, AND PERSONALLY IDENTIFIABLE INFORMATION TO THIRD-PARTY SUPPLIERS AS NECESSARY TO BOOK TRAVEL-RELATED SERVICES YOU REQUEST. YOU UNDERSTAND AND AGREE THAT OBTAINING AND PROVIDING THIS TYPE OF INFORMATION TO SUPPLIERS IS A NECESSARY AND INTEGRAL PART OF BOOKING YOUR TRAVEL.

HEIRLOOM ADVENTURES TAKES GREAT CARE TO BOOK TRAVEL-RELATED SERVICES WITH REPUTABLE SUPPLIERS. HOWEVER, HEIRLOOM ADVENTURES IS NOT LIABLE FOR THE MANNER IN WHICH SUCH THIRD-PARTY SUPPLIERS HANDLE YOUR PERSONAL, PRIVATE, AND/OR PERSONALLY IDENTIFIABLE INFORMATION, OR FOR ANY FAILURE BY SUCH THIRD PARTIES TO PROTECT YOUR INFORMATION.

BY ENGAGING HEIRLOOM ADVENTURES’ SERVICES (INCLUDING BY SIGNING THE CLIENT ACCEPTANCE FORM, PAYING THE PLANNING FEE, AND/OR REQUESTING TRAVEL ADVISOR SERVICES), YOU CERTIFY THAT ALL INFORMATION YOU PROVIDE TO HEIRLOOM ADVENTURES IS ACCURATE, COMPLETE, AND CURRENT, AND THAT YOU HAVE NOT KNOWINGLY PROVIDED ANY FALSE INFORMATION.

YOU AGREE TO PROMPTLY NOTIFY HEIRLOOM ADVENTURES OF ANY CHANGES TO TRAVELER INFORMATION.

10. Booking Accuracy & Legal Names

FOR EACH BOOKING ARRANGED BY HEIRLOOM ADVENTURES, YOU ARE REQUIRED TO IMMEDIATELY REVIEW YOUR BOOKING CONFIRMATION AND VERIFY ALL ASPECTS OF THE BOOKING, INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING: YOUR FULL NAME, MAILING ADDRESS, EMAIL ADDRESS, TELEPHONE NUMBER(S), ALL TRAVELERS’ FULL NAMES AND INFORMATION, DATE(S) OF BIRTH, PRICING, AIRFARE, DEPARTURE/ARRIVAL TIMES AND AIRPORTS, ACCOMMODATIONS, TRANSPORTATION AND ORGANIZED TOURS, ACTIVITIES, AND/OR DINING RESERVATIONS. IT IS MANDATORY THAT NAMES ON BOOKINGS ARE IDENTICAL TO THOSE ON ALL GOVERNMENT-ISSUED IDENTIFICATION, SUCH AS PASSPORTS AND DRIVERS’ LICENSES.

YOU SHALL NOTIFY HEIRLOOM ADVENTURES IMMEDIATELY, AND IN ALL CASES WITHIN TWENTY-FOUR (24) HOURS OF RECEIPT, IF YOU DISCOVER ANY ERRORS OR OMISSIONS IN A BOOKING, OR IF OTHER REVISIONS ARE NECESSARY. YOU VOLUNTARILY ASSUME FULL AND SOLE RESPONSIBILITY FOR ANY AND ALL RISKS AND/OR COSTS ASSOCIATED WITH FAILURE TO REPORT SUCH ERRORS, OMISSIONS, OR NECESSARY REVISIONS TO HEIRLOOM ADVENTURES.

11. Airfare

11.1. General Conditions Governing Air Transport

a. Modification of Reservation

Unless otherwise indicated at the time of booking, airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of Client’s name, other travelers’ names, travel date, travel times, travel routing, or travel departure/arrival times and airports is at the sole discretion of the airline carrier and, if permitted, will likely result in penalties and/or change fees. CLIENT UNDERSTANDS AND AGREES THAT THEY ARE RESPONSIBLE FOR ANY AND ALL PENALTIES AND/OR CHANGE FEES, AND/OR FOR THE PRICE DIFFERENCE IN AIRFARE, IF APPLICABLE. 

b. Unused Airline Tickets

Company acts solely as an intermediary between Client and the airline. When Client is booked on an airline reservation, their authorized credit card on file with Company will be charged for the amount agreed upon. Credit will not be given by Company for any unused airline tickets, nor can they be used towards any future bookings. Client may seek credit for unused airline tickets directly with the airline carrier. 

c. Seat Reservations & Assignments

All air travel quoted will be round-trip, unless otherwise requested by Client or determined by Company. Company is unable to specify the type of aircraft used by any airlines or the amenities available on a particular flight. 

Unless otherwise requested, Client’s quote for air travel includes seats in economy class to be booked by Company. Client is responsible for paying any additional fees associated with upgrading their seat selection beyond basic economy class. Particular seat assignments are subject to the airlines’ policies, and Client may not be able to make seat assignments until Client is at the airport on the date of departure. Client is responsible for paying any additional fees associated with seat assignments, if applicable. Client understands and agrees that all airline seat assignments, whether reserved or not, are subject to change by the airline at the time of departure. 

d. Client’s Travel Numbers

If applicable, Company agrees to add Client’s (and other travelers traveling with Client, if applicable) frequent flyer number, Traveler’s Identification Number, Known Traveler Number (KTN), Global Entry Number, or other relevant numbers to Client’s airline reservation at the time of booking. Client understands and agrees that not all reservations are eligible for mileage accrual. Client further agrees that they are responsible to obtain their own Travelers Identification Number, KTN, or Global Entry Number if they wish to receive TSA pre-check status within the United States and expedited entry into the United States.

e. Layovers

Client understands and agrees that flights booked by Company may not be non-stop and may involve one (1) or more layovers (e.g. the airline makes a stop, but all portions of the flight keep the same flight number). Company is not responsible for any travel delays due to airline layovers. Company does NOT make any guarantees regarding the length of layovers, and Client is solely responsible for ensuring it has adequate time during its layovers for reasons including, but not limited to, accompanying children, going through customs, meals, and potential flight delays.

f. Airline Delays and Cancellations. 

In the event that an airline cancels or delays a flight that has been booked for Client by Company, Client shall contact the airline directly to rebook a flight. Client shall confirm all bookings with the airline at least 72 hours prior to the stated date of departure. Client is responsible for arriving at the airport in a timely manner before a flight. Company recommends Client arrive at the airport at least two (2) hours prior to departure if traveling within the United States, and three (3) hours prior to departure if traveling internationally. 

Company will not reimburse Client for unexpected additional travel costs or for missed flights. Company will not provide refunds for delays or cancellations that occur at the discretion of the airline, are due to weather changes, or other causes listed in Section 25 (Force Majeure) below.

IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, CLIENT UNDERSTANDS AND AGREES THAT COMPANY IS NOT LIABLE FOR ANY DAMAGES ARISING FROM, OR RELATED TO, ANY AIRLINE TIMETABLE CHANGES, SEATING REASSIGNMENTS, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS, INCLEMENT WEATHER, LOST/DELAYED BAGGAGE, SCREENING AND SECURITY DELAYS, REFUSED BOARDING, ACTS OF GOD, TERRORISM, WARFARE, OR FAILURE TO CHECK-IN PROPERLY OR ON TIME.

11.2. Prohibited Practices

Client agrees that they will not deviate from the airline bookings arranged for them by Company by making any unscheduled stopovers. Client further agrees not to engage in the following prohibited practices:

1. “Hidden-City Ticketing,” “skiplagging,” or “Point Beyond Ticketing.” This prohibited practice occurs when a traveler books a flight with a layover at their actual destination, and then skips the final leg of the journey;

2. “Throwaway Ticketing.” This prohibited practice occurs when a traveler purchases round-trip tickets for the purpose of one-way travel only, thereby throwing away the final segment of the ticket; and 

3. “Back-to-Back Ticketing.” This prohibited practice occurs when a traveler purchases two separate round-trip tickets and uses, for example, only the outbound flight of the first ticket and only the inbound flight of the second ticket for the purpose of circumventing applicable rules (such as advance purchase/minimum stay requirements).

Client agrees that, when a ticket is purchased and used in violation of these rules, Company and any applicable airline carrier(s) have the right, in their sole discretion, to take all actions permitted by law, including, but not limited to, the following:

1. Invalidate the ticket(s);
2. Cancel any remaining portion of the Itinerary;
3. Confiscate any unused Flight Coupons;
4. Refuse to board Client and to carry Client’s baggage;
5. Assess Client for the actual value of the ticket, which shall be the difference between the lowest fare applicable to the Itinerary and the fare actually paid;
6. Delete miles in Client’s frequent flyer account and/or terminate Client’s participation in the frequent flyer program; 
7. Prohibit Client from boarding commercial aircraft for travel within, into, or out of the United States; and/or
8. Take legal action against Client.

11.3. Loss of Tickets for Air & Other Modes of Transportation

Client agrees to safeguard their airline tickets or other transportation tickets and vouchers (including, but not limited to, boat, train, bus, helicopter, and any other mode of transportation) and to bear any and all costs related to loss or theft of such tickets. 

If Client loses their airline ticket or if their ticket is stolen, Company advises that Client immediately report the airline ticket as lost or stolen to the police, TSA, and to the airline carrier.

11.4. Luggage

Each airline has its own policy regarding luggage. Client understands and agrees that it is their responsibility to check with the airline at least 72 hours in advance of departure to determine whether there are any applicable weight restrictions and/or additional charges relating to checked baggage. Client shall be responsible for paying for any charges regarding checked or overweight baggage, including, but not limited to, golf bags, car seats, equipment, musical instruments, sporting equipment, and oversized luggage. Such charges shall be paid directly to the airline by Client. 

Company is not responsible for any damage to, loss of, or theft of luggage by any airline or while Client was traveling any airline. The airline may be liable to Client, or owe compensation to Client, for loss, theft, or damage of Client’s baggage. In the event of damage, late forwarding, theft, or loss of luggage, Client shall contact the airline directly and report the baggage issue. Client shall keep the following documents in case of luggage issues: travel ticket; baggage check-in slip; and photographs, if applicable. Company strongly recommends that Client obtain an insurance policy covering the value of Client’s personal property items before departure.

11.5. Hazardous Materials

1. Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five (5) years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. 

2. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.

11.6. Insecticide Notice

Company recommends that Client refers to the U.S. Department of Transportation (“DOT”) list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. 

12. Unused Arrangements, Minimum Passenger Requirements, & Alterations to Bookings During Trip

When tour, cruise, or package prices are based on Suppliers’ contract rates, you understand and agree that you will not be entitled to any refund for any unused portion of your travel arrangements.

Some group tours, packages, or group-based travel services may require a minimum number of travelers to operate. If the group number falls below the minimum required, the Supplier may impose a surcharge or cancel the tour or package. Any cancellations of a group tour or package due to failure to meet a minimum group number will be governed by the applicable Supplier’s cancellation policy.

If you decide to alter any portion of your confirmed travel arrangements prior to departure or during your trip, Heirloom Adventures will attempt to assist as we are reasonably able. You understand that certain bookings may not be eligible for alterations. All booking alteration requests must be made in writing to Heirloom Adventures. You understand and agree that alterations may result in additional fees, fare differences, penalties, or non-refundable costs imposed by Suppliers and/or Heirloom Adventures.

A Supplier may determine that booking alterations are necessary for any number of reasons, including, but not limited to, severe weather. Any such booking alterations are at the sole discretion of the Supplier, and Heirloom Adventures bears no responsibility for any such alterations.

13. Third-Party Liability

You understand and agree that Heirloom Adventures’ role is that of a travel advisor only, and that you are solely responsible for final Supplier selections. You agree to release and hold Heirloom Adventures harmless for any acts, errors, omissions, representations, warranties, breaches, or negligence of any Supplier engaged by Heirloom Adventures for your travel-related arrangements. All Supplier contracts are between you and the applicable Supplier(s).

Heirloom Adventures assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity that may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of a Supplier; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by a Supplier; or (3) any wrongful or negligent acts or omissions on the part of any other party not under the control of Heirloom Adventures. You hereby release and hold Heirloom Adventures harmless from any and all claims arising out of Supplier occurrences.

You understand and agree that Heirloom Adventures is not responsible for any Supplier bankruptcy, insolvency, cessation of operations, or financial default, and Heirloom Adventures shall not be liable for any resulting losses, refunds, credits, or disruptions.

Heirloom Adventures neither gives nor implies any guarantee or warranty as to the fitness or condition of your accommodations, transportation, meals, or other provisions provided by a Supplier. You understand and agree that Heirloom Adventures shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any Supplier.

Supplier descriptions, ratings, recommendations, or reviews are provided for convenience and do not constitute a guarantee of Supplier performance.

IN NO EVENT SHALL HEIRLOOM ADVENTURES BE LIABLE FOR ANY ACCIDENT WHICH OCCURS IN HOTELS, IN RESORTS, ON AIRPLANES/IN AIRPORTS, ON BUSES/IN BUS STATIONS, ON TRAINS/IN TRAIN STATIONS, ONBOARD A CRUISE SHIP, ON TENDERS, ON SHORE EXCURSIONS, OR DURING ANY MODE OF TRANSPORTATION ENCOUNTERED DURING THE TRIP, RESULTING FROM EQUIPMENT OR ANY OTHER CAUSE.

14. Travel Responsibility & Warranty

You understand and agree that it is your sole responsibility to ensure that all travel documentation details for all persons traveling in your party are accurate and correct, and that you have reviewed all U.S. Government and other government prohibitions, warnings, and advisories applicable to your travel destination(s), whether foreign or domestic. Heirloom Adventures is not responsible for any costs, delays, denied entry, or disruptions resulting from incorrect documentation or failure to meet entry requirements.

You understand and agree that you are responsible for fulfilling all obligations related to obtaining passports, visas, and/or other immigration requirements, including vaccinations or other health-related requirements, for all persons traveling in your party.

You understand and agree that you are responsible for complying with all Supplier rules, requirements, and safety instructions, including airline, hotel, tour operator, cruise line, and transportation provider policies. Heirloom Adventures is not responsible for penalties, denied services, removal from a Supplier service, or additional costs resulting from failure to comply with such rules or instructions.

You represent and warrant that all individuals traveling in your party are in good physical and mental health and have medical approval to travel. Any physical disabilities and/or special needs must be disclosed to Heirloom Adventures at the time of initial booking. You are required to provide your own personal or individually prescribed mobility devices such as canes, wheelchairs, walkers, or similar devices.

Heirloom Adventures reserves the right to terminate services if a traveler’s mental or physical condition makes them unable to safely complete the travel arrangements. You understand and agree that Heirloom Adventures shall be held harmless for any and all claims relating to termination of services as a result of a traveler’s mental or physical condition.

Heirloom Adventures does not inquire about an individual’s criminal record when providing travel advisor services in the interest of respecting client privacy. Each country has different policies and procedures regarding admitting individuals into their country who may have past criminal offenses, whether within or outside of that country’s boundaries. If you or any member of your traveling party has a current or prior criminal offense, you understand and agree that it is your sole responsibility to contact each country on your itinerary directly to confirm entry and exit requirements.

You may visit the U.S. State Department website for further information about these requirements:
travel.state.gov/content/travel.html

For example, if traveling to or through Canada, individuals with a record of driving while impaired (e.g., under the influence of drugs or alcohol) should review current entry requirements:
canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html

15. Travel with Minors

You understand and agree that any minor child traveling with you is legally in your care. If you are traveling with a minor child and you are not the parent or legal guardian of that child, you must obtain and carry on your person during travel a signed and notarized consent form from the child’s parent(s) or legal guardian(s) consenting to the minor’s travel with you.

If you are traveling with your own minor child who does not share the same last name as you, you understand and agree that you must obtain and carry on your person during travel the child’s birth certificate.

HEIRLOOM ADVENTURES SHALL NOT BOOK TRAVEL ACCOMMODATIONS OR TRAVEL-RELATED SERVICES FOR ANY MINOR CHILD WITHOUT RECEIVING THE APPLICABLE SIGNED, NOTARIZED CONSENT FORM, BIRTH CERTIFICATE, AND/OR GUARDIANSHIP OR ADOPTIVE PAPERWORK FROM ALL LEGAL GUARDIANS OR PARENTS, AS APPLICABLE.

YOU UNDERSTAND AND AGREE THAT ALL MINOR CHILDREN TRAVELING WITH YOU ARE IN YOUR CARE, AND YOU ASSUME ALL RESPONSIBILITY FOR POTENTIAL INJURY, DANGERS, AND RISKS ASSOCIATED WITH THE TRAVEL OF MINOR CHILDREN.

16. Assumption of Risk & Release of Liability

You understand and agree that you fully recognize there are dangers and risks to which you may be exposed by participating in travel activities including, but not limited to, strenuous activity such as hiking, walking, running, jumping, wading across or getting into water, strong currents, ocean waves, four-wheel drive roads, etc.; being in areas which might trigger a fear of heights or other fear responses; being exposed to normal and extreme weather conditions and other naturally occurring phenomenon such as harsh sun, altitude, extreme cold or hot temperatures, rain, snow, sleet, hail, wind, fog, tornadoes, wildfires, floods, avalanches; manual posing demonstrations or adjustments, camping, and similar activities.

You agree to assume and take on all risks and responsibilities arising from or associated with any trip activity and release Heirloom Adventures and all of its affiliates, divisions, departments and other units, committees and groups, and its and their officers, directors, principals, trustees, legal representatives, members, owners, employees, agents, administrators, assigns, and contractors, from any and all claims, demands, suits, judgments, damages, actions and liabilities of every name and nature whatsoever, whenever occurring, whether known or unknown, contingent or fixed, at law or in equity, that you may suffer arising from or in connection with travel activities, including any injury or harm, death, or damage to your personal property.

BY ENGAGING HEIRLOOM ADVENTURES’ SERVICES (INCLUDING BY SIGNING THE CLIENT ACCEPTANCE FORM, PAYING THE PLANNING FEE, AND/OR REQUESTING TRAVEL ADVISOR SERVICES), YOU UNDERSTAND AND AGREE THAT HEIRLOOM ADVENTURES DOES NOT REQUIRE PARTICIPATION IN ANY TRIP ACTIVITY, BUT YOU WANT TO AND CHOOSE TO DO SO VOLUNTARILY AND KNOWINGLY—AND HAVE PROPERLY PREPARED TO DO SO—DESPITE THE POSSIBLE DANGERS AND RISKS DESCRIBED HEREIN.

17. Travel Insurance

Heirloom Adventures recommends that you obtain travel insurance for all travel plans booked through Heirloom Adventures. As the travel booking agent (when applicable), Heirloom Adventures has a professional responsibility to recommend the purchase of travel insurance to protect travel-related arrangements and activities included in your itinerary.

While Heirloom Adventures may offer travel insurance coverage through certain carriers, we cannot compare all policies or providers currently available in the marketplace. This responsibility rests solely with you, and you are advised to research available insurance options and coverages to select the policy that best fits your individual needs.

CLIENT UNDERSTANDS AND AGREES THAT THEY HAVE THE SOLE RESPONSIBILITY TO READ THE TERMS OF THE TRAVEL INSURANCE POLICY THEY SELECT. INSURANCE INFORMATION INCLUDES, BUT IS NOT LIMITED TO, DETAILS REGARDING THE EXTENT OF COVERAGE AND PROCEDURES FOR MAKING A CLAIM.

If you decline travel insurance, you acknowledge and accept liability for any cancellation penalties, damages, and/or out-of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any health care or medical treatment necessary in the event of a medical emergency while traveling.

If you decline travel insurance, you understand and agree that you have waived your right to this important coverage, and your itinerary confirmation may note “declined” next to the travel insurance section. If you have not purchased travel insurance, you agree to REVIEW THE INSURANCE DECLINATION CONFIRMATION FOR ACCURACY and contact Heirloom Adventures immediately if you believe you have travel insurance and the confirmation is incorrect. Failure to contact Heirloom Adventures will be considered a waiver of travel insurance.

All requests for claim services or reimbursement under your travel insurance policy must be filed directly with the travel insurance provider in accordance with the policy’s terms and conditions. Heirloom Adventures is not able to provide advice regarding cancellations or the processing of any insurance claims. All questions regarding cancellations, penalties, and coverage should be directed to your travel insurance provider. Heirloom Adventures will not communicate with your travel insurance provider on your behalf. Accordingly, you acknowledge and accept that Heirloom Adventures cannot be involved in any aspect of an insurance claim or request for service.

18. Non-Disclosure & Confidentiality

You understand and agree that any itinerary created by Heirloom Adventures is considered confidential information (“Confidential Information”). You agree to keep your itinerary and all trip planning materials created by Heirloom Adventures in strict confidence for your personal use only, with the exceptions stated in these Terms & Conditions.

You may disclose your itinerary only to a third-party emergency contact prior to departure or for purposes of insurance coverage. You may not use the itinerary for any commercial purposes, resale, other gains, or distribute it to third parties. You understand and agree that your itinerary is proprietary and may not be used to book travel independently using Heirloom Adventures’ research, recommendations, supplier relationships, or booking strategies.

With the exception of the terms stated in Section 9, Heirloom Adventures will not disclose to any third party any details regarding your business or personal travel arrangements, including, without limitation, traveler names, driver’s license numbers, passport numbers, dates of birth, itineraries, or contact information, without your written permission.


CLIENT ACKNOWLEDGES AND AGREES THAT HEIRLOOM ADVENTURES HAS NO CONTROL OVER THE TRAVEL INSURANCE PROVIDER SELECTED BY CLIENT OR ITS COVERAGE DECISIONS AND, AS A RESULT, HEIRLOOM ADVENTURES IS NOT RESPONSIBLE FOR AND SHALL NOT BE LIABLE FOR POLICY COVERAGE, CLAIMS PROCESSING, OR THE DENIAL OF ANY CLAIMS.

19. Currency Fluctuations

Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. Heirloom Adventures is not responsible for surcharges or foreign transaction fees imposed by your credit card(s) or bank(s).

20. Right of California Customers to Make a Claim Under the California Travel Consumer Restitution Corporation

If you reside in California, you may be eligible for a refund for losses from a registered seller of travel that participates in the California state refund program. If you were located in California at the time of your travel purchase, you may have the right to file a claim for losses with the California Travel Consumer Restitution Corporation. Certain restrictions apply. For a claim form and additional information, contact the Travel Consumer Restitution Corporation at: tcrcinfo.org

21. Communication

Heirloom Adventures’ office hours are Monday through Friday, 9:00am–5:00pm (Eastern Time). Our primary method of communication is email at: megan@heirloom-adventures.com.

Heirloom Adventures will respond to your emails during office hours and within two (2) business days of receipt.

In the event of a breakdown of communication, Heirloom Adventures will provide notice that we require a response from you within twenty-four (24) hours. If no response is received, you understand and agree that Heirloom Adventures shall not be liable for any delays, missed opportunities, or changes in pricing, availability, or travel arrangements resulting from your lack of response, and Heirloom Adventures reserves the right to terminate services under these Terms & Conditions.

22. Indemnification

You agree to indemnify, release, discharge, and hold harmless Heirloom Adventures, its heirs, legal representatives, assigns, employees, agents, contractors, and any persons or corporations acting under permission or authority of Heirloom Adventures, from and against any liability, damages, losses, costs, or claims arising as a result of any third-party acts or omissions related to your travel arrangements, your engagement of services, or these Terms & Conditions.

23. Maximum Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SOLE REMEDY FOR ANY ACTIONS OR CLAIMS YOU MAY BRING AGAINST HEIRLOOM ADVENTURES SHALL BE LIMITED TO A REFUND OF AMOUNTS PAID DIRECTLY TO HEIRLOOM ADVENTURES FOR TRAVEL PLANNING SERVICES UNDER THESE TERMS & CONDITIONS. IN NO EVENT SHALL SUCH AMOUNT EXCEED THE TOTAL PLANNING FEES PAID BY YOU TO HEIRLOOM ADVENTURES.

24. Limitation of Liability

To the fullest extent permitted by law, in no event shall Heirloom Adventures be liable to you or any third party for consequential, indirect, incidental, special, exemplary, punitive, or enhanced damages arising out of, relating to, or in connection with your engagement of services or any breach of these Terms & Conditions, regardless of:
(a) whether such damages were foreseeable;
(b) whether you were advised of the possibility of such damages; and
(c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.

25. Force Majeure 

Company shall not be liable or responsible to Client, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by or results from acts beyond Company’s control that were unpredictable and unforeseeable at the time of contracting, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order or law; (e) actions, embargoes, or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns, or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Planning Fee and all other payments made by Client up to the date of a Force Majeure Event are non-refundable.

26. Reservation of Rights: Changes to These Terms & Conditions

Heirloom Adventures reserves the right, in its sole discretion, to edit, revise, or update these Terms & Conditions at any time. Updated versions of these Terms & Conditions will be posted on our website and will reflect an updated Effective Date.

The version of these Terms & Conditions that applies to your trip is the version in effect on the date you sign the Client Acceptance Form and/or pay the Planning Fee, whichever occurs first. Any updates made after your acceptance will apply only to future services or future agreements unless you are provided notice and agree to the updated Terms.

27. Disclaimer Regarding Use of Artificial Intelligence (“AI”)

Heirloom Adventures may utilize artificial intelligence (“AI”) technologies as a supplemental tool to assist with research, editing, enhancement, and/or generation of ideas in connection with the travel planning services provided to you.

You acknowledge and agree that while AI tools may be utilized in the creation of preliminary itineraries, recommendations, or related planning materials, all final deliverables are reviewed, edited, and approved by a human prior to delivery.

You further acknowledge and agree that:
 • AI-generated content may occasionally contain errors, omissions, or outdated information;
 • AI tools do not replace professional human judgment; and
 • you remain responsible for reviewing and confirming all final trip details, confirmations, reservations, and Supplier policies prior to travel.

Heirloom Adventures is not responsible for decisions made based solely on AI-generated content, and Heirloom Adventures does not guarantee the accuracy, completeness, or availability of information generated through AI-assisted tools.

AI tools may also be used to assist with communication workflows, document drafting, and internal trip-planning processes.

28. Entire Agreement

These Terms & Conditions, together with the Client Acceptance Form and any written addenda or written scope confirmations provided by Heirloom Adventures, constitute the entire agreement between you and Heirloom Adventures and supersede any prior written or oral agreements, representations, or understandings.

Any modifications to these Terms & Conditions must be made in writing and agreed to by both parties. For clarity, email confirmation from Heirloom Adventures acknowledging a modification or addendum shall constitute written agreement.

29. Venue & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, including all matters of construction, validity, performance, and enforcement, and without giving effect to principles of conflict of laws.

You agree that any dispute, claim, or lawsuit arising out of or relating to these Terms & Conditions or your engagement of services shall be resolved exclusively in a federal or state court of competent jurisdiction located in Middlesex County, Massachusetts.

Each party shall be responsible for its own collection costs and legal fees incurred should enforcement of these Terms & Conditions become necessary, unless otherwise awarded by a court of competent jurisdiction.

30. Arbitration

Any and all disputes, claims, or disagreements arising between you and Heirloom Adventures out of or relating to these Terms & Conditions or your engagement of services, upon which an amicable understanding cannot be reached, shall be decided by binding arbitration in accordance with the procedural rules of the American Arbitration Association (“AAA”).

You and Heirloom Adventures agree to be bound by the decision of the arbitrator(s). The arbitration proceeding shall take place in Middlesex County, Massachusetts, unless another location is mutually agreed to in writing by the parties.

The cost and expenses of the arbitrator(s) shall be shared equally by the parties. Each party shall be responsible for its own costs and expenses in presenting the dispute for arbitration.

31. Severability & No Waiver

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remainder of these Terms & Conditions shall remain valid and enforceable. Any failure by either party to enforce a provision of these Terms & Conditions shall not constitute a waiver of any other portion or provision of these Terms & Conditions.

32. Transfer

These Terms & Conditions may not be transferred or assigned to any third party by you or by Heirloom Adventures without the prior written consent of the other party.

33. Headings

Headings and titles are provided in these Terms & Conditions for convenience only and shall not be construed as part of these Terms & Conditions.

34. Notice

You and Heirloom Adventures agree that effective notice (“Notice”) to each other may be provided via email and shall be deemed given on the date and time the email is sent.

Heirloom Adventures Email: megan@heirloom-adventures.com
Client Email: the email address provided by you in your Client Acceptance Form and/or booking documentation.

35. Counterparts & Electronic Signatures

The Client Acceptance Form and/or any written agreement acknowledging these Terms & Conditions may be executed in counterparts. When each party has executed a copy, such copies, taken together, shall be deemed a full and complete agreement between the parties.

You agree that electronic signatures, digital acknowledgements, and electronic copies of these Terms & Conditions and acceptance forms (including signatures collected through electronic signature platforms) shall be considered valid and binding and may be treated as originals for all purposes.

YOU FURTHER AGREE THAT PAYMENT OF THE PLANNING FEE CONSTITUTES A VALID ELECTRONIC ACCEPTANCE OF THESE TERMS & CONDITIONS.


Website Terms and Conditions of Use

Last Updated on: Nov 6, 2025

By using this website as a user (hereinafter “You”), You agree to the following Terms and Conditions of Use and Privacy Policy. Please read them carefully before using this website.

General Provisions

This website is owned and operated by Heirloom Adventures, LLC (hereafter “Our,” “We,” “Us,” or “Company”). Our principal place of business is located at 197 Grove Street, Auburndale, MA 02466.

Use of this website is at Your own risk. We host this site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions of Use contained on this page are subject to change at any time.
 
Age Requirements

You must be of legal age of majority in Your place of residence to be able to form legally binding contracts under applicable law to use Our website. Anyone who does not meet these criteria is unauthorized, unlicensed, and in violation of these Terms and Conditions. By using this site, You represent and warrant that You can form a legally binding contract under applicable law and are of legal age of majority where you reside, and that you agree to abide by all of the terms and conditions of these Terms and Conditions.

Intellectual Property Notice

All text, photographs, graphics, designs, and other materials on this site are subject to the copyrights and other intellectual property rights of Heirloom Adventures, and are protected by United States Copyright Laws (U.S.C. Title 17). Website materials may not be copied for any reason, including your personal use, commercial use, or distribution, nor may these materials be modified or reposted to other sites, without the prior express written permission of Company. We may prosecute You to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.


Digital Products

By purchasing any product from Heirloom Adventures on this website, you are granted one revocable, worldwide, non-exclusive license to the product(s) you have purchased. If you violate this license by giving or selling a copy of our product(s) to anyone, We reserve the right to invoice you for the licenses you have gifted to others and revoke your access to our products permanently.

Digital Products Return Policy

Digital products such as Destination Guides which are downloadable are not eligible for return. 

Your Communications

Any communications made through Our blog, blog comments, newsletter sign-up, or other related pages, or directly to Our phones or mailing or email addresses, are not held privileged or confidential and are subject to viewing and distribution by third-parties. We own any and all communications displayed on Our website, servers, comments, emails, or other media as allowed by United States law and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how We store and use Your communications or any data provided by You in those communications, please refer to Our Privacy Policy on this page.

We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of Our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to, communications that are potentially libelous or maliciously false, obscene, abusive, negligent, or otherwise harmful or inappropriate.

Disclaimers

You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While We may reference certain results, outcomes, or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.

While Company may offer discounts or offers at various times, these discounts or offers may be terminated or amended at any time without explanation or warning. Sales, discounts, and offers will not be retroactively applied to past purchases.

This website is updated on a regular basis, and, while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us at: megan@heirloom-adventures.com.

Advertisements

We do not necessarily endorse or recommend any of the goods or services advertised on or through our websites. We do not necessarily endorse or recommend any affiliates using our services.



Affiliates

This site may use affiliate links/codes to sell certain products or services. We disclaim any and all liability as a result of Your purchase through one of these links/codes. We will use reasonable efforts to notify You when and where We have placed affiliate links/codes in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links or using any affiliate codes contained on this website or related communications.

Termination

If at any time Company feels You have violated these Terms and Conditions, Company shall immediately terminate Your use of Our website and any related communications as We deem appropriate. It is within Company’s sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and, if necessary, block Your IP address from further visits to Our site(s).

Entire Agreement

The information contained herein constitutes the entire agreement between site users and Our company relating to the use of this website.

Severability & No Waiver

If any part of these Terms and Conditions of Use is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect. Any failure by Company to enforce a provision of these Terms and Conditions of Use shall not constitute a waiver of any other portion or provision of these Terms and Conditions of Use.

Headings


Headings and titles are provided in these Terms and Conditions of Use for convenience only and will not be construed as part of the legal terms.

Venue & Jurisdiction

These Terms and Conditions of Use and Our Privacy Policy shall be governed by and construed in accordance with the laws of the State of Massachusetts, including all matters of construction, validity, performance, and enforcement, and without giving effect to the principles of conflict of laws. You agree that any dispute or lawsuit arising out of, or concerning, this Agreement that is not first resolved by arbitration shall be resolved exclusively in a federal or state court of competent jurisdiction located in Middlesex County, Massachusetts.. You and Company assume responsibility for their own collection costs and legal fees incurred should enforcement of these conditions become necessary.

Mediation & Arbitration


Any and all disputes or disagreements arising between Company and You out of these Terms and Conditions of Use upon which an amicable understanding cannot be reached shall be decided by arbitration in accordance with the procedural rules of the American Arbitration Association. Company and You agree to be bound by the decision of the arbitrator(s). The arbitration proceeding shall take place in Middlesex County, Massachusetts. The cost and expenses of the arbitrators shall be shared equally by the parties. Each party shall be responsible for its own costs and expenses in presenting the dispute for arbitration.

Questions

If You require any more information or have any questions about these Terms and Conditions of Use or Our Privacy Policy, please feel free to contact Us by email at: megan@heirloom-adventures.com.
 
View Our Privacy Policy HERE